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This course looks at what makes feedback effective and how to deliver it in a way that will drive positive behavioural change and lasting improved performance. It includes various feedback models to help structure feedback, and lots of practical application.

Learning Objectives

• Understand the purpose and benefits of giving feedback
• Recognise what effective feedback looks like and how to avoid common mistakes
• Explore the difference between developmental and motivational feedback
• Learn the AID feedback model and how to apply it to ensure a positive impact
• Understand how to create a feedback culture, where people recognise feedback as a gift and not criticism